Extend core administration with agreed training coordination, learner support, approved-content rollout and reporting. Combine the work in an optional Total Managed Training BPO scope while keeping your existing software.
Discuss your scope →LMS and training administration form the core. Wider training coordination, learner support and approved-content rollout can be added as defined work packages.
Discovery and transition planning shape a practical managed service. A defined monthly scope and SLA cover workload, service hours, acceptance checks, escalation and review.
Changes in workload or responsibilities follow an agreed scope review. Specific fees and service targets are confirmed for the engagement.A Training Admin coordinates the recurring work that makes training happen: sessions, people, content, platform actions, communications and evidence. Choose a defined part of that work, or define a wider training-operations scope around approved content.
Each workstream is scoped with volumes, inputs, permissions, deadlines and acceptance criteria. Expand a workstream to see its tasks and output.
A request register, delivery calendar and open-actions list.
A session schedule with confirmed arrangements and exceptions.
An up-to-date learner roster and enrollment exception log.
A communication schedule and traceable follow-up record.
Session records with attendance evidence and unresolved exceptions.
A controlled publishing queue and platform test record.
A support queue with clear ownership and escalation.
Reviewed learning records, certificate actions and decision references.
Approved asset references, release instructions and a test handover.
A content-change register and maintained regional asset versions.
An evaluation summary and assigned improvement actions.
An operational report with source coverage, evidence and action owners.
Packages define a starting scope. Content production capacity, revisions, languages, service hours and platform access are agreed in the statement of work.
The core service for enterprises keeping their existing LMS: recurring administration under a defined scope and SLA.
Start here when you own your content and need accountable administration.
Scope this package →Extend the core administration scope with wider learner support, rollout coordination and operational review.
For a team that needs one operating service across training and the platform.
Scope this package →A coordinated service from approved learning inputs through rollout, learner support and reporting.
For a business outsourcing a broader learning delivery function.
Scope this package →“Total” means coordinated responsibility for the work agreed in your service scope. It does not imply unlimited production, every software function, software licenses, vendor-level defect fixes or authority to make your business decisions.
Coordinate approved assets with the release request, customer decision and operating plan.
Approved source, content owner and release request.
Asset versions, metadata and assignment inputs.
Content, accessibility requirements and target-platform checks.
Publish, enroll, communicate, support and follow up.
Version control, updates, localization and retirement.
| Work | LyndonAI delivery team | Your organization |
|---|---|---|
| Training priorities & policy | Maintain the work plan and coordinate approved requests. | Set priorities, policies and budgets; approve exceptions. |
| Course content | Design and produce agreed assets; coordinate reviews and revisions. | Provide authorized source material and subject-matter approval. |
| LMS / LXP operations | Perform approved configuration, publishing and admin tasks. | Authorize accounts, licenses, access and security boundaries. |
| Learners & support | Coordinate communications, records and issue resolution within scope. | Own employee data decisions and sensitive escalations. |
| Reporting & improvement | Prepare reports, evidence and recommended actions. | Review outcomes and approve scope or policy changes. |
Agree a daily exception queue, weekly delivery summary and monthly service review. Reports distinguish completed, checked, blocked and awaiting approval work.
Flowise can add a supplementary layer for task ownership, notifications, approvals, human and AI work records, and reports. Its connections are assessed around your existing systems.
Learners, user groups, countries, languages and support windows.
Sessions, registrations, campaigns, tickets and reporting frequency.
New courses, duration, formats, revisions and update frequency.
LMS/LXP product, modules, configuration, permissions and integrations.
Response targets, checks, escalation and approval responsibilities.
Existing backlog, source files, transition needs and change control.
An organization keeps its existing LMS while outsourcing course production, rollout coordination, learner support and monthly reporting under one agreed service scope.
What we agree before startingTasks, volumes, languages, support hours, content revisions, access and acceptance are defined in your statement of work. Your organization retains policy, budget and business approvals.
Delivery arrangements, support hours, languages, data access and approval responsibilities are defined for your project.
See our working approach →Extend core administration only where the wider scope helps: a course brief, an approved asset, an LMS release and a checked learning record should connect without blurring who makes each decision.
Combine administration with approved-content publishing, learner support, training coordination and reporting. State the volumes, formats, review rounds, service windows and exclusions for each work package. “Total” describes coordinated responsibility for the agreed work, not every learning activity or an unlimited production commitment.
Receive an approved asset version from its content owner, confirm the release instruction and perform the permitted publishing checks. Keep content approval and platform release authority separate. Connect the approved asset, request, test record and release decision so a change does not bypass review.
Track demand separately for administration, learner support and course production. Compare actual requests with the agreed capacity and flag forecast peaks early. Review priorities, dates and price implications through change control. A rise in learner numbers does not automatically mean the same rise in course-production effort; scope the workstream that actually changes.
Agree ownership, access, export permissions and retention for learning records and operating evidence. Keep records in their agreed system of record and identify who may correct them. An administrative handover does not automatically include a transfer of course-production source files or authoring licenses.
Track the source version, affected lessons, language owner, regional approval and target release for each variant. Check the agreed target-platform behavior before publishing. Report which versions are approved, released, blocked or retired. Confirm language capacity and service windows per engagement rather than imply identical coverage across all countries.
Coordinate cross-region training administration with dated deadlines, language owners, release readiness, support handoffs and source-aware reporting.
Read the guide →Manage training BPO scope changes with an impact record, approval owner and acceptance criteria; distinguish rework, changed instructions and new requests.
Read the guide →Scope seasonal or campaign-driven training administration demand with task units, deadline constraints, backup ownership and explicit capacity-change decisions.
Read the guide →Which training work, course production and platform operations would you like to hand over together?
