Consult
Assess existing LMS workload, responsibilities and service gaps.
01 / CONSULTING-LED MANAGED SERVICE
Managed LMS & Training Administration
Keep your existing LMS. Hand over recurring administration under a defined monthly scope and SLA, with consulting and transition planning included in the agreed engagement. Add wider training coordination only when needed.
A MONTHLY MANAGED SERVICE
Start with administration. Add only what you need.
LMS and training administration form the core. Wider training coordination, learner support and approved-content rollout can be added as defined work packages.
Consulting included in the agreed BPO scope
Discovery and transition planning shape a practical managed service. A defined monthly scope and SLA cover workload, service hours, acceptance checks, escalation and review.
Changes in workload or responsibilities follow an agreed scope review. Specific fees and service targets are confirmed for the engagement.CONSULT. TRANSITION. OPERATE.
Define the administration. Then hand it over.
Consulting maps the existing LMS work, permissions and exceptions. Transition planning prepares a controlled handover to a recurring service.
Transition
Agree the monthly scope, access, procedures and SLA measures.
Operate
Run administration, support and reporting; add content work as scoped.
DEDICATED SERVICES
Administration first. Extend the operating scope.
LMS administration is the core. Select wider learning operations and approved-content coordination when needed.
LMS administration & support
Outsource LMS administration or add shared support for your internal team. Define permissions, workload, monthly scope and SLA around your existing learning platform.
Explore this service →Managed Training Administration
Outsource LMS administration, training coordination, learner support and reporting under a defined monthly scope and SLA. Keep your existing platform; add courseware when needed.
Explore this service →Total Managed Training BPO
Extend core administration with agreed training coordination, learner support, approved-content rollout and reporting. Combine the work in an optional Total Managed Training BPO scope while keeping your existing software.
Explore this service →From the training request
to the final learning record.
A Training Admin coordinates the recurring work that makes training happen: sessions, people, content, platform actions, communications and evidence. Choose a defined part of that work, or define a wider training-operations scope around approved content.
01Brief & plan→
02Create content→
03Publish & enroll→
04Deliver & support→
05Record & report→
06Review & improve
12 WORKSTREAMS / TASK-LEVEL DELIVERYKnow exactly what
Know exactly what
you are handing over.
Each workstream is scoped with volumes, inputs, permissions, deadlines and acceptance criteria. Expand a workstream to see its tasks and output.
01Training intake & work planning
- Log training requests, objectives, audiences and required dates.
- Clarify volumes, prerequisites, approvals and missing information.
- Maintain the training request queue and action owners.
- Turn an approved plan into a delivery calendar and task list.
WHAT YOU RECEIVE
A request register, delivery calendar and open-actions list.
02Scheduling & training logistics
- Coordinate dates, time zones, trainers and participant availability.
- Arrange approved rooms, virtual meeting links and joining instructions.
- Track class capacity, supplier confirmations and materials.
- Manage reschedules, cancellations and agreed logistical changes.
WHAT YOU RECEIVE
A session schedule with confirmed arrangements and exceptions.
03Enrollment & learner administration
- Set up cohorts, groups and learning assignments within approved roles.
- Handle registrations, waitlists, cancellations and substitutions.
- Check prerequisites and route eligibility exceptions for a decision.
- Reconcile participant lists with authorized HR or business inputs.
WHAT YOU RECEIVE
An up-to-date learner roster and enrollment exception log.
04Learner & manager communications
- Prepare and send approved invitations and joining instructions.
- Coordinate prework, reminders and course-change notices.
- Follow up on overdue activity using agreed escalation rules.
- Manage communications templates, recipient checks and send records.
WHAT YOU RECEIVE
A communication schedule and traceable follow-up record.
05Session delivery administration
- Prepare facilitator packs, sign-in lists and session materials.
- Coordinate agreed virtual-session hosting and technical checks.
- Gather attendance records from instructors or approved sources.
- Reconcile no-shows, partial attendance and follow-up actions.
WHAT YOU RECEIVE
Session records with attendance evidence and unresolved exceptions.
06LMS & LXP content administration
- Create or update course records, metadata and catalog placement.
- Upload approved packages and configure agreed completion rules.
- Check launch, navigation, assessment and completion behavior.
- Coordinate releases, versions, learning paths and retirement.
WHAT YOU RECEIVE
A controlled publishing queue and platform test record.
07Learner support & issue triage
- Respond to navigation, enrollment and course-access questions.
- Record technical issues with reproducible steps and evidence.
- Resolve permitted administrative issues and route vendor defects.
- Track ticket ownership, response targets and closure confirmation.
WHAT YOU RECEIVE
A support queue with clear ownership and escalation.
08Assessments, completion & certificates
- Administer agreed assessment schedules and learner follow-up.
- Check completion and assessment records against defined criteria.
- Route exemptions, retakes and disputed results to authorized owners.
- Prepare or issue certificates where the platform and scope permit.
WHAT YOU RECEIVE
Reviewed learning records, certificate actions and decision references.
09Approved content & release coordination
- Receive approved content and identify its owner and version.
- Coordinate subject-matter-expert review and versioned approval.
- Coordinate supplied course assets and release instructions.
- Test the agreed output format in the target learning environment.
WHAT YOU RECEIVE
Approved asset references, release instructions and a test handover.
10Localization & content maintenance
- Maintain an inventory of source material, versions and owners.
- Identify lessons affected by policy, product or process changes.
- Coordinate translation, terminology and local review.
- Track accessibility requirements, revisions and republishing.
WHAT YOU RECEIVE
A content-change register and maintained regional asset versions.
11Feedback & evaluation administration
- Set up approved surveys and evaluation communications.
- Gather responses and consolidate comments for review.
- Report participation and agreed evaluation measures.
- Track improvement actions without treating completion as business impact.
WHAT YOU RECEIVE
An evaluation summary and assigned improvement actions.
12Reporting & training evidence
- Prepare weekly progress and monthly service review packs.
- Report enrollment, attendance, completion, overdue work and tickets.
- Organize supporting records for authorized internal reviews.
- Flag missing data, data-quality issues and decisions needing attention.
WHAT YOU RECEIVE
An operational report with source coverage, evidence and action owners.
Know the tasks, checks and service measures.
See how learner administration, assignments, course releases, renewals and reporting fit into a managed monthly service around your existing LMS.
Explore the MTA operating model →YOUR NEXT CHAPTER STARTS HERE
Let's scope it together →Hand over your LMS administration.
Bring your current platform, recurring tasks and expected service levels.